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Frequently Asked Questions
Please reach us at krisha.marin@dentistrysolutions.net if you cannot find an answer to your question.
Proactive billing practices ensure that your dental insurance claims get paid as quickly as possible. All claims are reviewed for accuracy and cross-checked against your clinical notes before being submitted with the required documentation and attachments. Daily reporting is provided.
You scan in your EOBs, we take care of the rest. Checks, EFTs and VCC insurance payments are posted into your software with accuracy. We don't directly handle your money - checks, VCCs, etc. continue to be sent to your office and we work from your scans. Detailed notes are left inside of each claim pertaining to patient portions, reasons for denial, downgrades, deductibles, or other coverage explanations. Daily and weekly reporting are provided.
We fight to resolve claims with the maximum reimbursement possible. Requests for additional information and denials requiring appeal will be handled from start to finish on your behalf. We work closely with your on-site team and providers to gather the necessary information that we will use during the appeals process. Detailed notes are left in your software, along with weekly reporting.
When claims remain unpaid after 25 days, we research what is holding up the claim in the payment process. Notes, x-rays, perio charts, dates, subscriber information - we do the research to find out what the dental insurance company is waiting on and take action.
Remote training is available on an hourly basis. Customized training curriculum developed specific to the needs of your team. Subject matter relating to ALL things “front desk” can be incorporated into the cirriculum including scheduling + communications, dental insurance, treatment planning, and so much more.
- Significantly lower cost than a traditional employee
- Pricing that is flexible & based on overall collections each month
- NO long-term commitments
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